Description
If you were in Haywards position, how would you have handled the aftermath of the oil spill?
2. Think about the balance that is required between technical skill and emotional intelligence; what do you think is more important for a leader?
3. It appears by the appointment of Dudley that culture has a bearing on sensitivity. What do you think?
4. Does cultural aptitude impact ones emotional intelligence?
5. What advice might Hayward take from Drucker (cited toward the beginning of this chapter) to improve his success in the future?